Why are my follower counts not updating?

There can be a few reasons why your Follower counts are not changing with time.  The normal likely reason is that your Social Media connection has been lost at the time that we update our Stats pages.

Our Stats pages update once per day, usually at night. If your connection has been lost throughout the update cycle, our service will maintain the statistic from the previous evening. Once we regain connection, we will update your Stats page with information retrieved at the next update cycle.

The less common issues that we see have to do with non-responsive Socials. If your Socials are in an error state, simply because of a different issue, we will continue to update your Social with the information from the previous day.  The morning after your Social error has resolved, we will update the Follower counts with the correct information.

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